Last Updated: 15 January 2026
At Joliet Illinois Locksmith, we are committed to protecting your privacy. This Privacy Policy outlines how Joliet Illinois Locksmith, located at 150 W Jefferson St, Joliet, IL 60432, collects, uses, maintains, and discloses information collected from users ("User" or "you") of our website and services. We understand the sensitive nature of emergency locksmith services and are dedicated to handling your personal information responsibly and securely.
Information We Collect
Joliet Illinois Locksmith collects various types of information to provide our emergency locksmith services and to improve your experience.
Personal Information You Provide Voluntarily
When you contact Joliet Illinois Locksmith for services, request a quote, or interact with us through our website, phone calls, or email, we may collect personally identifiable information, including but not not limited to: * Contact Information: Your name, phone number, email address. * Service Location Details: The address where you require locksmith services (e.g., your home, business, or current vehicle location). * Service Specifics: Details about your locksmith emergency, such as the type of lock, description of the problem (e.g., "locked out," "broken key," "rekeying needed"), vehicle make, model, and year for automotive lockouts or key services. * Payment Information: If you make a payment for our services, we will collect necessary billing information. Note that credit card details are typically processed by secure third-party payment processors, and we do not directly store sensitive payment card information on our servers. * Identity Verification: For certain security-sensitive services (e.g., rekeying, master keying, creating new keys for vehicles or properties), we may ask for proof of ownership or authorization to prevent fraud and ensure lawful service provision. This may include requesting a driver's license or other forms of identification.
Information Collected Automatically
When you visit our website, certain non-personally identifiable information may be collected automatically: * Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and the dates/times of your visits. * Device Information: Information about the device you use to access our website, such as device type, unique device identifiers, and mobile network information.
How We Use Your Information
Joliet Illinois Locksmith uses the collected information for the following purposes: * To Provide and Manage Services: To dispatch our locksmith technicians to your location, perform the requested services, and manage your service appointment efficiently. This is the primary reason we collect your contact and service-related information. * To Communicate with You: To provide quotes, confirm appointments, send service updates, and respond to your inquiries via phone, email, or text message. * To Process Payments: To process transactions for the services provided. * To Improve Our Services: To understand how our services are used, identify areas for improvement, and enhance the overall customer experience. * For Security and Fraud Prevention: To verify your identity for certain services and to protect against fraudulent or unauthorized activity. * For Legal Compliance: To comply with applicable laws, regulations, and legal processes. * For Analytics: To monitor and analyze website usage and trends through third-party services like Google Analytics.
How We Share Your Information
Joliet Illinois Locksmith values your privacy and does not sell your personal information to third parties. We may share your information in the following limited circumstances: * With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you. These include, but are not limited to, payment processors, website hosting providers, analytics providers (like Google Analytics), and communication platforms. These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them. * For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation; (b) protect and defend the rights or property of Joliet Illinois Locksmith; (c) prevent or investigate possible wrongdoing in connection with the services; or (d) protect the personal safety of users of the services or the public. * Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will notify you before your personal information becomes subject to a different Privacy Policy.
Cookies and Tracking Technologies
Joliet Illinois Locksmith's website uses "cookies" and similar tracking technologies to enhance your experience. * What are Cookies? Cookies are small text files placed on your device by a web server. They are commonly used to remember your preferences, log-in information, and provide anonymized tracking data to third-party applications like Google Analytics. * How We Use Cookies: We use cookies for several purposes: * Essential Cookies: Necessary for the website to function correctly (e.g., security, user preferences). * Analytical/Performance Cookies: To help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve website functionality and content. * Functionality Cookies: To remember choices you make (like language preferences) and provide more personalized features. * Your Choices: You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
Third-Party Services
Joliet Illinois Locksmith uses third-party services to support our operations: * Google Analytics: We use Google Analytics to collect data about website traffic and usage patterns. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google's practices and opt-out by visiting the Google Analytics Opt-out Browser Add-on page. * Payment Processors: When you make a payment, your payment details are handled by secure third-party payment processors. We do not store your credit card information directly.
Data Security
Joliet Illinois Locksmith implements appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Data Retention
Joliet Illinois Locksmith retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When your personal information is no longer needed, we will securely delete or anonymize it.
Your Privacy Rights (US State Privacy Laws)
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and similar laws in other states (e.g., Virginia, Colorado, Utah, Connecticut). These rights may include: * Right to Know/Access: The right to request information about the categories and specific pieces of personal information we have collected about you. * Right to Correct/Rectify: The right to request that we correct inaccurate personal information. * Right to Delete: The right to request the deletion of your personal information, subject to certain exceptions. * Right to Opt-Out of Sale/Sharing: The right to opt-out of the "sale" or "sharing" of your personal information as defined by applicable state laws (Joliet Illinois Locksmith does not sell your personal information). * Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" details below. We may need to verify your identity before processing your request.
Children's Privacy
Joliet Illinois Locksmith's services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.
Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Joliet Illinois Locksmith has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
Joliet Illinois Locksmith has the discretion to update this privacy policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Contact Us
If you have any questions about this Privacy Policy, the practices of Joliet Illinois Locksmith, or your dealings with this website, please contact us at:
Joliet Illinois Locksmith 150 W Jefferson St, Joliet, IL 60432 Email: info@jolietillinoislocksmith.com
